Account Management


How do I login to my account?
To login to your account, click on the account icon. Enter your email ID and Password on the sign up page and you will be logged in. First time user:

You can sign up on the m2y.shop.
Please use a valid email ID and accurate details asked on the sign up page.


How can I reset my password?
Reset your password by clicking on "Forgot Password"
Make sure your email ID is the previous registered ID.


Can I place an order without signing up?
We recommend placing your order after signing up to your account. You will receive all order related updates on your provided mail ID and phone number.


Product & Shade Related


Can you provide a shade chart?
M2Y has shade charts for all the relevant products. The shade description on the website is detailed including color details as well as matt/shimmer/semi-matt.


Safety & Security


Why my personal details are taken for the purchase
We collect several types of information from and about users of our Website, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone number, credit card number, user name, date of birth, or any other identifier by which you may be contacted online or offline personal information.


You can read about our privacy policy here: attach the privacy policy link


Promotions & Discounts


Do you offer discounts or other promotions?
We may offer discounts and other promotions from time to time, so be sure to sign up for emails to receive notifications!


Can I enter multiple discount codes?
Unfortunately, our system only allows one discount per order. If you have another discount code that you would like to use, please feel free to use it towards a future purchase.


How to enter a discount code?
You will be asked to enter a discount code during checkout. Add a valid discount code to apply the discount successfully.


Ordering & Payments


When will I be charged for my order?
We will charge you for your order as soon as you check out.


How do I know if a product is eligible for a promo code discount?
Eligible styles will be hard-marked with a sale price or an "Apply Coupon Code" tag on the product page. If an item is not indicated as Apply Coupon Code it is not part of the promotion and the discount will not apply at checkout.


How to know if my order is successfully placed?
Once your order is placed, you will get a confirmation email on your registered email ID. All further order related details will be sent to you on your registered email ID.


Shipping & Delivery


Do you offer Free Shipping?
M2Y does not provide free shipping. The shipping charges will be added to your order at the time of checkout.


How much does shipping cost?
The shipping charges vary for each order and will be added to your order at the time of checkout.


What if my package is delivered and I did not receive my order?
If the tracking on your order shows delivered and you did not receive, please contact us via email immediately so we can correct the situation. We are so sorry for any inconvenience this may cause and will work our hardest to resolve this quickly.
Email Support with the following information ( questions@m2y.shop )

Order number or customer name on order.
If there is more than 1 item in your order please let us know if you received any of the items.
Request if you would like a replacement or refund.
Please make sure that you reach out to our support team within 7 days of delivery to guarantee a resolution.


Can I get my shipping cost refunded?
While we will give you a full refund for your product, unused or gently used, we are unable to refund shipping costs.


Returns & Refunds


Can I make exchanges?
We do not currently offer direct exchanges. If you are interested in a different size or color, we suggest processing a return for store credit. As soon as the return is marked as in transit by the carrier, your store credit will be sent via email and a new order can be placed.


Will I receive my refund to my original form of payment?
Yes! However, in the case of a missing order, you can choose to have the item resent or receive a refund in the form of store credit.


How do I exchange an incorrect item for the right one?
If you receive an incorrect item please contact us via email immediately so we can correct the situation. We are so sorry for any inconvenience this may cause and will work our hardest to resolve this quickly.


I received the wrong size or color.
Email Support with the following information to (questions@m2y.shop):

Your email address used to place your order.
Order number or customer name on order.
A description of the variation you received (received incorrect size or color).

Please make sure that you reach out to our support team within 7 days of delivery to guarantee a resolution.


I want to replace/ refund my order.
Email Support with the following information to (questions@m2y.shop):


Your email address used to place your order.
Order number or customer name on order.
Photo of the item you receive in error.
Please make sure that you reach out to our support team within 7 days of delivery to guarantee a resolution.